Frequently Asked Questions

Call the office at (859) 756-3630 or use the administrative request page. The office reviews the requested service, provider availability, and whether the practice appears to be an appropriate fit.

The first appointment is an evaluation focused on understanding relevant history, current concerns, prior care, daily functioning, safety, and goals. The exact discussion depends on the service and provider.

Appointment length and frequency vary by provider, service, and clinical need. The office can explain what is scheduled for a particular visit.

The practice may fit patients who value individualized recommendations, continuity, clear expectations, and a private out-of-network model. The office reviews fit before scheduling whenever possible.

The practice does not bill insurance directly and is considered out of network. Patients pay according to the fee and policy confirmed before the service.

A superbill is a detailed receipt that may contain information an insurance company requests when reviewing an out-of-network claim.

No. Coverage and reimbursement depend entirely on the patient’s insurance plan, benefits, deductible, documentation rules, and claim decision.

Fees, accepted payment methods, documentation charges, and cancellation policies should be confirmed with the office before scheduling. Do not rely on older website or third-party information.

The office can help route administrative questions and communication. A follow-up appointment or another care setting may be required when a question needs clinical evaluation. Availability and response times are not guaranteed.

Telehealth may be available when clinically appropriate and legally permitted. Availability depends on patient location, provider licensure, service type, and clinical needs.

When appropriate and with the patient’s authorization, care coordination may be considered to support continuity. The scope and timing depend on the clinical situation.

Yes. A provider may recommend laboratory work, records, screening tools, or other evaluation when clinically appropriate for safe and informed care.

Requests may be considered when clinically appropriate and supported by the treatment history. Completion is not guaranteed, may require an appointment, and may involve an administrative fee.

No. An appointment does not guarantee medication, a diagnosis, or any specific recommendation. Decisions are individualized and based on clinical evaluation, safety, regulations, and appropriate follow-up.

Refill timing, monitoring, and appointment requirements depend on the medication, clinical situation, and current office policy. Call or text the office for current refill instructions.

This website and routine office communication are not emergency services. If you are in immediate danger or experiencing a medical or mental health emergency, call 911, call or text 988, or go to the nearest emergency room.